Refund policy

All sales are final. We do not accept returns, cancellations, or exchanges for products that are ordered by mistake, do not fit, are no longer wanted, or for any other reason unrelated to a product defect or fulfillment error.

Because our products are made to order, we are unable to accept general returns, cancellations, or exchanges.

Damages, Defective Items and Incorrect Orders

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

If you believe you have received a defective, damaged, or incorrect item, please contact us at ardakoch@gmail.com. within 7 days of delivery and include your order number, a description of the issue, and clear photos of the item.

After reviewing the issue, we may offer a replacement or refund at our discretion. Items must not be returned without prior authorization from us. Unauthorized returns may not be accepted.

Non-Returnable Items

All products are non-returnable and non-exchangeable, including but not limited to:

  • Items that do not fit or are the wrong size selected by the customer
  • Items ordered by mistake
  • Items that are no longer wanted
  • Personalized or customized products
  • Sale or promotional items
  • Gift cards
  • Items that have been worn, washed, altered, or damaged after delivery

Exchanges

We do not offer exchanges for size, color, design, or any other reason unrelated to a manufacturing defect or fulfillment error.

If you need a different size, color, or product, you will need to place a new order.

European Union 14-Day Cooling-Off Period

If your order is shipped to a customer located in the European Union, you may have the right to cancel or return your order within 14 days of receiving the merchandise, in accordance with applicable EU consumer protection laws.

This statutory right does not apply where an applicable legal exception exists, including certain personalized or made-to-order products. Any eligible return must be in the same condition in which it was received, unworn and unused, with tags attached and in the original packaging.

Refunds

Refunds are only issued when required by applicable law or when we determine that an item is defective, damaged, or incorrectly fulfilled.

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days for the refund to be processed by us. Your bank or payment provider may require additional time to post the refund to your account.

If you have questions regarding our No-Return Policy, please contact us at ardakoch@gmail.com.